AI voice agents for real work

AI that gets work done.

Build and deploy voice agents that make and handle calls — from customer support to bookings, follow-ups, claims and more.

Build your first agent See how it works

Built for high-volume, customer-facing operations.

Inbound call +254 7XX XXX XXX 00:02:41

Customer I’d like to book a room for Friday.
Wocal Absolutely. How many guests will be staying?
Customer Two of us. We’d check out on Sunday.
search_availability Fri–Sun · 2 guests · 3 rooms found
Wocal I have a deluxe king for both nights. Shall I reserve it?

Tools Search availability Create reservation Transfer to a person

Built for businesses where every call matters.

Hospitality
Insurance
Travel
Financial services
Healthcare
Customer operations

Your customers still use the phone.

Calls remain one of the highest-intent ways customers interact with a business. But most companies still rely on humans to make, answer and follow up on them.

Make calls

Follow-ups, confirmations and outreach consume hours of human time.
Answer calls

Customers wait, abandon calls or get routed through rigid IVRs.
Act on calls

Information captured during calls still needs someone to update systems and trigger workflows.

Wocal turns calls into work.

The platform

One platform. Every voice workflow.

Wocal is where you build voice agents, put them on your phone lines, and connect what they hear to what your business does next.

Wocal isn’t just generating speech. It connects conversations to business actions — checking a system, writing a record, handing over to a person.

Conversation is only the interface.
Work happens underneath.

Make calls

Outbound work, on autopilot.

Booking confirmations
Customer follow-ups
Claims outreach
Lead qualification
Payment reminders
Appointment reminders
Customer surveys
Renewal calls

Explore outbound agents

Answer calls

Every customer gets an answer.

Reservations
Customer support
Policy questions
Travel assistance
Status checks
FAQs
Routing
Escalation

Explore inbound agents

Industries

Built for conversations that matter.

Strongest where calls carry real value and real risk: a booking, a claim, a change to someone’s trip.

How it works

From idea to live agent in minutes.

Describe the job, connect the systems it needs, give it a number. Then watch the calls and make it better.

01
Design

Define what your agent should do.
02
Connect

Give it access to your systems and tools.
03
Deploy

Connect phone numbers and launch.
04
Optimize

Monitor conversations and continuously improve.

Agent Builder

Build an agent like you build software.

Define the job. Give it tools and boundaries. Test it on a real call before it takes one.

Agent name Hotel Reservations Agent

Objective Handle inbound reservation requests and booking changes.

Tools 4 connected

Search availability GET /availability
Create reservation POST /reservations
Modify reservation PATCH /reservations/{ref}
Send confirmation POST /messages

Guardrails Always on

Never invent availability
Confirm booking details
Escalate payment disputes

An objective, not a script. Say what the agent is for. It works out the conversation.
Tools it can use. Your endpoints, called mid-call, with the results in front of it.
Boundaries it keeps. Guardrails on every call, and the conditions that bring in a person.
Test before it’s live. Call it from the browser. Every test is saved for review.

Workflow automation

Calls shouldn’t end when the call ends.

When a conversation finishes, Wocal can trigger the next action automatically. An agent answers the call, checks your system, takes the action and closes the loop.

01Incoming call
02AI agent
03Understand intent
04Verify information
05Business system
06Action
07Customer confirmation

Example: Call → Identify claim → Collect details → Create claim → Notify customer

Human handoff

AI handles the routine. Humans handle what matters.

When a conversation needs a human, Wocal hands it over with the context already captured. Nobody asks the customer to start again.

AI agent Handles the routine conversation
Condition Detects uncertainty, or an escalation rule
Human agent Continues the conversation, with context

Wocal agent

CustomerI was charged twice for one night.

WocalI’m sorry about that. I’m bringing in a colleague who can fix the charge — I’ll pass on everything you’ve told me.

Escalation rule met: payment dispute

Handed to · Reservations desk

Caller: Verified
Booking: HX-2291
Issue: Charged twice for the night of the 12th
Summary: Guest confirmed one stay, two charges on the same card. Wants a refund, not a credit.

Take the call

Regulated and high-stakes operations

Built for environments where mistakes are expensive.

Give your agents boundaries. Decide what they may say, what they must check first, and when a person takes over — then see exactly what happened on every call.

RulesEvery call

Verify the policy holder before sharing policy details
Never promise a payout or an amount
Read every detail back before creating a claim

Escalate whenHuman handoff

Caller asks for a person Transfer to the claims desk
Two failed verification attempts Transfer, and flag for review
An injury is reported Transfer to the priority line

Test a change on a trial call before it goes live

Guardrails Rules an agent follows on every call.
Structured workflows Steps that run in order, and only in order.
Human escalation Conditions that hand a call to a person.
Audit trail Access changes and every support visit, append-only.
Recordings Hear exactly what was said.
Transcripts Read every conversation, turn by turn.
Role-based access Owners, admins, members and viewers.
Monitoring Watch calls, outcomes and escalations.
Evaluation Review calls and act on what you find.
Data controls Each workspace’s data kept apart, down to the database.

Analytics and operations

Know what every agent is doing.

Every call counted, timed and classified. Open any one to hear it, read it and see what the agent did — then fix what you find.

Calls 1,284

Completed 91.4%

Avg. duration 03:42

Escalations 8.7%

Call volume

Resolution rate

Escalation rate

Agent performance

Hotel Reservations Agent 93.7% 612 calls
Booking Changes Agent 90.0% 402 calls
Guest Requests Agent 88.4% 270 calls

Call outcomes

Resolved
Booked
Callback
Escalated

Developers

Works with the stack you already have.

Connect your systems, tools and workflows without rebuilding your infrastructure.

Read the docs

{
  "name": "create_reservation",
  "description": "Book a room once the dates and guests are confirmed.",
  "method": "POST",
  "url": "https://api.yourhotel.com/reservations",
  "parameters": {
    "check_in":  "date",
    "check_out": "date",
    "guests":    "integer",
    "room_type": "string"
  }
}

APIs Call your REST endpoints as tools, mid-conversation.
CRM Look up the customer. Log the outcome.
PMS Check availability and write the reservation.
Booking systems Create, change and cancel bookings.
Claims systems Open a claim with the details captured.
Databases Read what the agent needs, through your API.
Webhooks Your endpoints, called when the agent needs them — during the call or after it.
SIP Bring your own trunks and numbers.
Telephony Answer and place calls on real phone lines.

Use cases

The calls agents take today.

Answer every call. Book the room. Update the claim. Follow up tomorrow.

Booking confirmation
Lead qualification
Claims intake
Customer support
Appointment scheduling
Renewal outreach
Payment reminders
Customer surveys
Travel assistance
Reservation changes
Customer verification
Status updates

Business impact

Start with the calls costing you the most.

Put in your own numbers. Nothing here is a benchmark of ours: the share of routine calls is your estimate, and you can change it.

FAQ

Questions, answered.

What does a Wocal agent actually do on a call?

It listens, answers and asks the next question. During the call it uses the tools you give it — checking availability, looking up a policy, creating a booking — and after the call it can trigger the next step, such as a confirmation or an update to your system.

Does it replace my team?

No. Agents take the routine calls, so your team can take the ones that need them. When a conversation needs a person, Wocal hands it over with the details already captured.

Which phone systems does it work with?

Wocal answers and places calls on real phone numbers and connects over SIP, so it can work alongside the telephony you already use. Agents can also be tested in the browser before they take a real call.

Can it connect to our systems?

Yes. A tool is an HTTPS endpoint your agent can call during a conversation, and webhooks carry each outcome where it needs to go afterwards. You don’t rebuild your stack.

How do we keep an agent from saying the wrong thing?

Guardrails, structured workflows and escalation rules set its boundaries. Calls can be recorded and transcribed, so you can hear what was said and see what the agent did — and you can test a change on a trial call before customers hear it.

Which languages can agents speak?

Agents can speak and understand many languages and accents. Tell us which your customers use and we’ll set your agent up for them.

How do we get started?

Tell us which calls you want to automate. We’ll build your first agent with you and test it on a trial line before it takes a real customer’s call.

Put your next call on autopilot.

Build an AI voice agent for the work your team shouldn’t have to do manually.

Build your first agent Talk to Wocal

AI that gets work done.

Make calls

Answer calls

Act on calls

Outbound work, on autopilot.

Every customer gets an answer.

Design

Connect

Deploy

Optimize

Put your next call on autopilot.